Say goodbye to guesswork in custom apparel orders! We simplify the process, guiding you every step of the way. With our years of retail product expertise, we’ll match you with the perfect choice to fit your needs.
Let’s create apparel that stands out!
Ordering Process
Your custom print job is all about what you need, so pricing varies from job to job.
Send in your request – We’ll review the details carefully. (It's okay to not know all the details yet, we are here to help guide you.)
Request Followup – We will email you to answer questions about apparel options, pricing, design preferences, or anything else you need.
Finalize the details – Confirm placement, colors, and quantities.
Receive mockups and quote – So you know exactly what to expect before moving forward.
Turnaround Time - Typically 10 - 14 days after order is finalized and paid.
Printing and Production
Garments are ordered from trusted suppliers – Ensuring quality from the start.
Counted and inspected for accuracy and quality – We verify the order count and check each garment for imperfections.
Printed with water-based or discharge ink – For the best appearance and feel most orders are printed with water-based ink. Though specialty inks may be used when necessary.
Quality control check – We carefully inspect and organize your garments before packing.
Receive your finished products – Pick up at a convenient Rivertown Inkery & Apparel location or have them shipped/delivered to you.
Frequently Asked Questions
What is your turnaround time for custom orders?
Most orders are completed within approximately two weeks after all design details, garment selections, and quantities are finalized. Turnaround time can vary slightly depending on the size of the order, current production schedule, and availability of apparel.
If you have a specific deadline or event, let us know—we’ll do our best to accommodate rush orders when possible!
Do you offer embroidery?
Yes, we do! We offer custom embroidery for hats, jackets, polos, and other apparel.
Embroidery is a great option if you're looking for a clean, professional look with long-lasting durability. If you have a design in mind, send it our way—we’ll let you know what’s possible and help you choose the best placement and thread colors.
Let us know what you’re thinking, and we’ll guide you through the options!
Can I print a small batch of shirts?
Screen printing requires a lot of setup and preparation, which makes it best suited for larger orders. Because of this, we have a minimum order of 20 shirts for a one-color design.
If you only need a few shirts, we recommend looking for a shop that offers Direct-to-Garment (DTG) printing, which is a better option for small quantity orders.
Can I order multiple shirt colors or styles in one order?
Yes! You can mix different garment colors and styles in the same order—as long as the print location, size, and ink colors stay the same across all items. This gives you flexibility to customize your order while keeping the screen setup consistent.
If you’re not sure what combinations will work best, we’re happy to help guide you through the options!
Can you match specific colors?
Yes! You can mix different garment colors and styles in the same order—as long as the print location, size, and ink colors stay the same across all items. This gives you flexibility to customize your order while keeping the screen setup consistent.
If you’re not sure what combinations will work best, we’re happy to help guide you through the options!
How is pricing determined?
Pricing is based on several factors, including the number of shirts, number of ink colors in your design, print locations, and the type of garment you choose.
Larger orders typically get better pricing per shirt, and designs with fewer colors or print locations are usually more cost-effective.
